FREQUENTLY ASKED QUESTIONS
To place an order, open the MyStyleWindow Order Form, then visit any website and add details of the item/s you wish to purchase onto the Order Form. When you have finished, select your chosen payment method, then click the Submit button to complete your order.
Our International Click & Collect service allows you to shop in any store, and collect your items at a time that suits you from your local Hartleys store.
SECTION I: Add your contact Information to this section.
SECTION II: You have 3 options to choose from: QUICK FORM, REGULAR FORM, REQUEST A CALLBACK
The QUICK FORM: use this form if you want to buy an item that is easy to identify such as a bracelet or an iPad. Simply copy and paste the website link, then upload a screenshot of the webpage that contains the item you want to buy. Then input Price and Quantity and your Subtotal will be shown in the box below. This is the quickest way to place an order.
The REGULAR FORM: use this form if you want to buy an item that comes in different sizes or colours. First copy and paste the website link, then add full details of the item you wish to order including: Product Name, Product Code, Product Type, Colour/s, Size, Price and Quantity required.
The CALLBACK FORM: use this form if you want to describe specific details of an item. Just select the preferred day and preferred time of the day, then upload the image/s of the item/s you wish to buy and a member of the team will be in touch.
SECTION III: Your Order Subtotal will be automatically calculated, based on the information you input in the relevant fields. The applicable Service Fee and Delivery Charge will also be shown in this section. Next, select your preferred payment method and click on the Submit button.
The service fee (10%) covers the cost of processing your order by a team of competent and experienced shoppers. Our expert team have extensive experience in processing all category of high-value orders meticulously, and with a high degree of care and attention-to-detail. The order processing team oversee all communications and admin, product sourcing/procurement, insurance, packaging, logistics, and customer care.
The service fee is capped at £250 per item.
You can visit any UK store to find items you want to buy. Got to the Directory page to see our top picks. Once you have found the items you wish to buy, simply fill in the Order Form to send us the details.